Users communities management and support

Mission context

Speaking of KM implementation, recent returns on experiences have demonstrated that the understanding of social interactions, within the targeted users group, is key to assess accurately knowledge and know-how flows. These communities of peers, or practitioners, may be regarded as a premium environment where forward thinking, corporate value and efficient collaboration can grow more easily.

The benefit of a community based analysis is then double-sided :

 It enables to organize knowledge networks, which will form the basis of a global knowledge environment.
 It requires taking in account the human factor.

Our vision
Trust is key

A key factors of long-lasting users communities is trust. One of the key factors of long-lasting users communities is trust. This trust is nurtured by reciprocity in knowledge exchange. A stronger support comes with helping users to assess their contribution to the achievement of business objectives.

Our services

We approach users communities as a 4 step process, from its birth to its day to day management.

At each development stage, we analyze for key building blocks :

 Domain
 Operations
 Effects
 Tools and methods (including community portal)