Managing Consultant. ience in managing projects in multi cultural environments.
Professional experience
2002-03 : Managing consultant at Polia Consulting
2001-02 : Consultant at Exceliance Marketing and Communication
1999-01 : Various missions as project manager at Vodafone, including Extranets BtoB, E-commerce BtoC, call center.
1996-99 : Senior Internet Consultant at IBM EMEA, Lyonnaise des Eaux, Hermes
1989-95 : Project Manager at Canon France
Domains of competency summary
Design, implement and support IT based marketing and communication strategies, including :
Development of corporate communications
Intranet based Knowledge Management system design
BtoB extranet portals development
Consumer oriented E-commerce site development
Call center development
Sales Force Automation
Internet based marketing strategy
Key accomplishments
AREVA : R&D Cogema-Framatome Supporting users’ during corporate Knowledge Management pilot project including : · Knowledge mapping at a corporate level, · Executives interviews using Polia’s Ecoute 360° method, · Knowledge portal development · Communication strategy development.
France Telecom : Business Intelligence Division As part of a Strategic Information Platform project, the mission was to collect and analyze existing information and to recommend a change management strategy. Coriolis Telecom : (660 employees, 305 millions € in revenues) : · Deployment of corporate communication tools, in coordination with human resources. · IT projects management including : BtoB extranet portal, E-Commerce BtoC platform, corporate web site and Intranet, Call Center training plan development.
Additional references
IBM, LYONNAISE DES EAUX, HERMES, ALCATEL, GENDARMERIE NATIONALE, SNCF, ELECTROLUX, PANASONIC, MATRA, SOCIETE GENERALE, MINISTERE DES AFFAIRES ETRANGERES, EDUCATION NATIONALE, BANQUES POPULAIRES, BOUYGUES
