Identify competencies and knowledge that directly relates to business processes
Any corporation is at risk to loose the grip on its core business processes or of one of its mission critical functions when :
Key knowledge or competencies holders leave the company
Cease of an operation or end of a project, leading to spread key competencies and knowledge throughout the enterprise,
Identify critical knowledge
Theres no need to look after each and every single piece of corporate knowledge : racks and sorters are generally full, and employees may already have to deal with too much information. KALAM methods aim to spot, for each business process, the very critical knowledge and the competencies in use.
KALAM® stands for K nowledge A nd L earning in A ction M apping. This method developed by Jean-Yves Prax, is based on the idea of mapping the knowledge pieces and the competencies that are really involved in a critical business process and its sub tasks.
Collaborative analysis and design of the shared mapping of the targeted business process
Critical knowledge and competencies collection
Design of a knowledge base