Consulting

Knowledge Management specialists at POLIA have been involved in over 140 projects,serving over 70 customers in all the areas of knowledge management.

POLIA has a proven and almost unique experience in Knowledge Management deployment based on a grounded and efficient approach of KM implementation methods.

This section describes the offerings of Polia Consulting and its methods.

However, this step list is nonrestrictive. We know at Polia that every project and every customer is unique. Thats why we believe that objectives analysis and diagnosis are essential preconditions (first consulting phase) to a successful KM implementation.

 Global monitoring of a Corporate Knowledge Management Project more

 Corporate seminars to sensitize key actors more

 Analysis, diagnosis, opportunities assessment, initiation of a groundwork KM project more

 Territorial diagnosis and analysis more

 Users studies : expectations, resistances, project supports, opportunities more

 Mapping of knowledge and know-how related to corporate processes more

 Specific knowledge collection from corporate experts more

 Collaborative practices communities more

 Expert knowledge mapping : Who does what ? Who knows what ? more

 KM portal : design and implementation users auditing more

 KM Tools analysis and implementation more

 E-learning : learning modules design and development more

Corporate Knowledge ® Project Management

Mission context Global KM implementation methodology A Knowledge Management project is a fairly complex process, involving a variety of aspects, including corporate organization, human ressources assessment, technical analysis, management and strategic resolutions. A KM project typically involves : managing and monitoring global corporate evolution, organizing business processes and define (...)

My Knowledge Profile® Method

Mission context Mapping corporate knowledge. Who does what ? Who knows what ? When corporate culture has a lot to do with oral heritage, employees tend to ask their questions to designated professionals or experts, rather than use databases or documents. The underlying thought is to minimize the risk of asking a wrong question. Using a database, one may only get a misleading answer. But a (...)

Collaboration portal design and development

Mission context Knowledge Intranet Portal, Community Portal Collaboration portals are the very unique environment where remote collaboration and knowledge exchange can take place. It also offers a high potential of knowledge capitalization at a corporate level. Our vision Involve end-users at the design phase The ultimate goal of every Knowledge Management project is to enable each end (...)

Knowledge Management, benchmarking and tools selection

Mission context Knowledge Management Tools selection There is a growing variety of software technologies which enable access to corporate knowledge, allowing to manage knowledge flows, including flows engines, workflow applications, discussion forums, mind mapping, personalized content delivery and language analysis system. Tremendous offerings on KM market make the selection very complex. (...)

E-learning : Designing and building interactive teaching modules.

Mission context Remote learning and skills enhancement. When carefully implemented, E-learning tools may bring significant value : Travels costs reductions and planning simplification thru online and on demand internet based access. Efficiency of the learning process as learner participates actively to the learning process (exercises, cases studies, interactive decision trees). (...)

KM awareness corporate seminars

Mission context Awareness of key actors on Knowledge Management issues Our unique approach reside in the fact that we propose to consider Knowledge Management in its systemic dimension. Such an approach implies that we take in account, social, organizational, human, technical, and strategic issues... These seminars aim to enable attendees to understand the stakes, to adapt their missions (...)

Preliminary study to a KM project launching

Mission context Preliminary analysis leading to the KM project launching. This phase aims to formalize the key building blocks of the customers Knowledge Management project. Our vision A systemic approach A KM project implies to take into account key strategic aspects, as well as organizational, technical and human issues. Our mission is to help our customers to include all these (...)

Territorial analysis

Mission context Building a Country Project using Local Productivity Systems An always changing environment is a growing opportunity to reinstate the way regional branches of a worldwide company can be efficiently mobilized. But such an approach requires a comprehensive analysis of regional planning issues : from a corporate view, and in a networked environment, what are the real (...)

Ecoute 360 ® Method

Mission context Preliminary analysis Building a method to share knowledge at a corporate level is successful only if everyone agrees on the ideas that : each employee is simultaneously producing and consuming knowledge no one may be motivated to share its knowledge at a corporate level if one cant take any advantage of it, or if one has no visibility on the value it have for the (...)

KALAM ® Method

Mission context Identify competencies and knowledge that directly relates to business processes Any corporation is at risk to loose the grip on its core business processes or of one of its mission critical functions when : Key knowledge or competencies holders leave the company Cease of an operation or end of a project, leading to spread key competencies and knowledge throughout the (...)

Mission critical knowledge recollection from corporate experts

Mission context Capitalize on individual expertise A mission critical expert may become unavailable at anytime (retirement, new mission) In most cases, this expert is unique. Not only new executives to replace him may not match his level of competency, but it may have failed to preserve this knowledge, like, for instance, with the drafting of procedural documents Our vision Assessing (...)

Users communities management and support

Mission context Speaking of KM implementation, recent returns on experiences have demonstrated that the understanding of social interactions, within the targeted users group, is key to assess accurately knowledge and know-how flows. These communities of peers, or practitioners, may be regarded as a premium environment where forward thinking, corporate value and efficient collaboration can (...)

Documents management

Mission context Document management is playing a key role in managing effectively explicit enterprise knowledge. It is all about how one maintains, update and keep available all these mission critical documents. Most of enterprises must deal with huge paper documents stocks. And in most cases, nobody is able to recall that these documents still exists, and what they are about. Our vision (...)